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A message from GFL to valued Novi customers
Published: 7/20/2021
Our team at GFL Environmental is excited to serve the residents of Novi and very much appreciates your patience while we fine-tune our service during the transition.

In larger communities like Novi, residents may notice some “bumps in the road” as our team members learn their new routes. While some issues are bound to occur, GFL understands the frustration caused by a missed or delayed pickup, and we apologize for any inconvenience you might experience. GFL’s management team will continue to work closely with our partners in City government to identify and resolve issues while refining the delivery of waste hauling and recycling services.
 
Should you have a service issue, contact our Oakland county-based call center by calling our dedicated Novi helpline at 248.204.6759. You may also make a service request online by visiting the Request Assistance portal on the City of Novi’s website at cityofnovi.org. Your request will be routed directly to our field
supervisors for resolution.
 
If you have any questions about your service, please visit cityofnovi.org/trash for essential information.

We aim to provide Novi residents with years of excellent service. Thank you!
 
Sam Caramagno
Director, Municipal Affairs & Operational Improvements
GFL Environmental USA Inc.